Frequently asked questions

Q: I have not received my E Gift…

A: Firstly, check your junk folder, in case the E-Gift has gone in there. Check the spelling of the email address you have given us. If the spelling of the email address is wrong contact us straight away, we will cancel your first order and place it again for you with the correct email address. Please email us at hello@lavish.co.uk

Q: My postal gift card has not arrived….

A: We post via Royal Mail first class and we allow up to 3 working days. With the current pandemic there are delays with the postal system, so please allow up to 5 working days to receive the gift card. If you have not received it after this then we will re-issue you a new gift card and cancel the original order.

Q: What does the postal gift card option look like…..

A: You will receive a beautiful Lavish wallet with a gift card inside the wallet. With the planet in mind our gift card is printed on card. Its beautifully presented so you can give as a gift.

Q: I have been unable to use by gift card/E-gift due to the lock down restrictions, what do I do?

A: To ensure you can enjoy your Gift Card/ E-Gift we extended the valid date by 6 months.